The most common reasons for this are:
If your order is missing and the above steps didn't locate it, please contact us and we will be sure to investigate the issue and refund you in full. Please contact us at firstname.lastname@example.org, and not through WeChat or other channels (we can't look up your orders based on your WeChat username).
⚠ IMPORTANT ⚠
IF YOUR ORDER IS MISSING, WE RECOMMEND THAT YOU EAT ELSEWHERE FOR THE DAY.
PLEASE, DO NOT CONTACT US AND EXPECT THAT WE WILL FIND OR REDELIVER YOUR ORDER. WE CANNOT DO THIS.
Unforunately the best we can do is refund you and offer you a voucher for a free meal in the future. We apologize in advance but we are an extremely small business and do not have the resources to respond and redeliver within a reasonable time period. Our goal is always a 100% delivery rate and we will investigate all cases when orders are missing. In the past, redeliveries have always taken over 15 minutes so it is no longer company policy to do so.
Thank you for your interest! We are always looking to serve more customers in the Seattle area and we have both an ever-growing customer base and the lowest delivery fees of any competing service.If you're a vendor who's interested in working with us, please contact us at email@example.com.